1. Change management
No matter what knowledge management system you have…you must implement new technology and processes occasionally. This involves changing systems and processes.
As a knowledge manager, get familiar with change management—the process of planning, implementing, and monitoring changes to a business or organizational system. Prior to any new KM evaluation, it’s a good idea to have a change management plan in place that includes:
- Risks and benefits of the change
- What will change, and who will be impacted
- When and how the change will take place
- How change will get announced
Why change management is important in knowledge management
Change management is critical skill for knowledge managers because KM systems must get successfully implemented, adopted, and tweaked to remain effective.
You still need humans to change behaviors and processes, which can be difficult without a plan.
If changing systems is imminent, you’ll need great communication skills, an understanding of what the company culture is like, and the ability to lead.
3 ways to to improve your change management skills
To learn more about change management or to add to your current knowledge, here are a few simple tactics.
1. Read up on the latest literature and research on change management
The ADKAR model—an acronym that stands for Awareness, Desire, Knowledge, Ability, and Reinforcement, connects individual change to organizational change.
This model is used to identify the critical elements of successful change management.
2. Take classes or workshops on change management
You can find a variety of classes and workshops on change management offered by universities and business schools.
Prosci is a good online resource for studying different knowledge management methodologies. They specialize in change management and offer a variety of online change management workshops and programs depending on your needs.
3. Attend knowledge management conferences
You can commonly find sessions on change management at a few of the top knowledge management conferences.
Chatting with other KM pros is one of the most practical ways to learn what works, what doesn’t, and how to apply change management principles in context to your role.